Privacy Policy

Monopets, located at Hoenderstraat 10, 5846 AE Ledeacker, is responsible for the processing of personal data as described in this privacy statement.

Contact Information

https://monopets.nl/

10 Hoenderstraat, 5846 AE Ledeacker

0485764000

Personal Data We Process

Monopets processes your personal data because you use our services and/or because you provide this data to us yourself.

Overview of the personal data we process:

First and last name
Web browser and device type
Bank account number
Gender
Date of Birth
Place of Birth
Address Information
Phone number
Email address
IP address
Other personal data that the customer actively provides, for example, by creating a profile on your website, in correspondence, and over the phone
Location Information
Information about your activities on our website
Information about your browsing behavior across various websites (for example, because this company is part of an advertising network)

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore encourage parents to be involved in their children’s online activities to prevent the collection of information about children without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us at info@monopets.nl, and we will delete this information.

Monopets processes your personal data for the following purposes:

To give you the option to create an account
Processing Your Payment
Sending our newsletter and/or promotional brochure
To be able to call or email you if necessary to provide our services
To deliver goods and services to you
Monopets analyzes your behavior on the website in order to improve the site and tailor its range of products and services to your preferences.
Monopets tracks your browsing activity across various websites, which allows us to tailor our products and services to your needs.
Monopets also processes personal data when we are legally required to do so, such as data we need for our tax return.

Automated Decision-Making

Monopets makes decisions based on automated processing regarding matters that may have (significant) consequences for individuals. These are decisions made by computer programs or systems without human intervention (for example, by a Monopets employee). Monopets uses the following computer programs or systems:

Automated payment fraud detection: To identify unusual or suspicious transactions and decline payments to prevent fraud.
Automated credit check (optional): To assess whether a purchase on account is appropriate.
Offers Based on Browsing Behavior: A system that automatically determines which ads or product recommendations you see on our website or elsewhere, based on your previous purchases and browsing behavior.

The reasoning behind these decisions:

Fraud Detection: The system compares transaction data (such as IP address, amount, and payment method) with known fraud patterns and assigns a risk score. A risk score that is too high results in the transaction being declined.
Credit Check: The system consults an external database (if applicable) and/or internal customer data to assess the financial risk.
Recommendations: The system uses algorithms to create a profile of your interests based on products you’ve viewed, search terms, and purchase history, and selects relevant recommendations based on this information.

The implications for you:

Fraud Detection: Your purchase may be declined immediately.
Credit check: You may not be offered the option to buy on account.
Offers: You will see personalized ads on our website and/or other websites, or no ads at all if you have not given your consent.

How Long We Retain Personal Data

Monopets does not retain your personal data for any longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods to the following (categories) of personal data:

Category: Personal Data	Retention Period	Reason
Personal information (Name, Address, Email, Phone Number)	As long as you have an active account, and for up to 2 years thereafter.	For account management, communication, and to easily process recurring orders.
Financial Information (Bank Account Number, Billing Information)	7 years after the agreement has been fulfilled.	This is the statutory tax retention requirement for administrative records.
Data regarding website activity (IP address, browsing behavior, location)	Up to 14 months (for analytical data).	To improve the website and service and to tailor content, in accordance with the default settings of most analytics tools.
Correspondence (Email, chat messages)	Up to 1 year after the complaint or inquiry has been resolved.	To ensure that follow-up questions and complaints can be handled appropriately.

Sharing Personal Data with Third Parties

Monopets shares your personal data with various third parties if this is necessary to fulfill the agreement and to comply with any legal obligations. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. Monopets remains responsible for these processing activities. In addition, Monopets may provide your personal data to other third parties. We do this only with your explicit consent.

Examples of third parties with whom we share data:

Payment service providers: To process your payments (e.g., Mollie, iDEAL).
Delivery services: For delivering your order (e.g., PostNL, DHL).
Bookkeeper/Accountant: To process invoices and comply with tax obligations.
Ad networks: To display relevant ads based on your browsing behavior (only with your consent).

Cookies, or similar technologies, that we use

Monopets uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Monopets uses cookies with a purely technical function. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to ensure the website functions correctly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer personalized content and advertisements.

When you first visited our website, we already informed you about these cookies and asked for your consent to place them.

You can opt out of cookies by configuring your web browser so that it no longer stores cookies. You can also delete any information that was previously stored through your browser settings.

For more information, see: https://veiliginternetten.nl/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Third parties also place cookies on this website. These include, for example, advertisers and/or social media companies. Below is an overview:

Cookie	Name	Function	Retention Period
Google Analytics	_ga	Analytical cookie that tracks website visits and user behavior	2 years
Google Tag Manager	_gcl	For measuring conversions via Google Ads	90 days
Facebook Pixel	_fbp	Tracking cookie for displaying relevant Facebook ads	3 months
Monopets Preferences	consent_cookie	Remembers your cookie preference	1 year

View, edit, or delete data

You have the right to access, correct, or delete your personal data. You can do this yourself through your account’s personal settings. In addition, you have the right to withdraw any consent you may have given for data processing or to object to our company’s processing of your personal data, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or to another organization of your choice.

If you wish to exercise your right to object and/or your right to data portability, or if you have any other questions or comments regarding data processing, please send a detailed request to info@monopets.nl.

To ensure that the request for access was made by you, we ask that you include a copy of your ID with the request. In this copy, black out your passport photo, the MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), your passport number, and your Citizen Service Number (BSN). This is to protect your privacy. Monopets will respond to your request as soon as possible, but in any case within four weeks.

Monopets would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How We Protect Personal Data

Monopets takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unintended disclosure, and unauthorized modification. If you feel that your data is not properly secured or if there are indications of misuse, please contact our customer service or email us at info@monopets.nl. Monopets has taken the following measures to protect your personal data:

Security software, such as an antivirus program and a firewall.
TLS (formerly SSL) We send your data over a secure internet connection. You can tell this by the “https” in the address bar and the padlock icon in the address bar.
DKIM, SPF, and DMARC are three Internet standards we use to prevent you from receiving emails sent in our name that contain viruses, are spam, or are intended to obtain your personal (login) information.
DNSSEC is an additional security measure (supplementing DNS) for resolving a domain name (https://monopets.nl/) to its associated IP address (server name); it is provided with a digital signature. You can have that signature verified automatically. This helps prevent you from being redirected to a fake IP address.
Password Security: Access to systems containing personal data is secured with strong passwords and, where possible, two-factor authentication.
Pseudonymization: Where possible and appropriate, personal data is stored in pseudonymized form for analysis purposes.